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Field Service

As a busy Field Service Leader are you struggling to get your team the work from anywhere technology they need to successfully complete their task on time and on budget? Acumatica, The Cloud ERP can help with its mobile based unlimited user platform. At Blaze IT we feel that it is essential for your team to have access to the data they need in real time. Weather it is accessing inventory levels, tracking cost and service times, access to documentation, or the ability to schedule we know how critical Field Service is to the success of your business. 

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Contact us today to learn how we can help your organization get the access they need with the work from anywhere technology they want. 

Operational Excellence

  • Increase productivity and efficiency 

  • Remote entry of time and service details 

  • Access to current job orders, customer history, product manuals, and more

  • Reduce duplicate data entry and lag time of reporting work

  • Manage Service Contracts remotely 

  • Track parts and warranty information 

  • Fully integrated with sales, CRM, inventory, purchasing, accounting and reporting 

  • Give clients access to their information, service contracts, and more

  • Robust Key Performance Indicators (KPI's) to increase customer satisfaction and reduce errors 

    • Customer Satisfaction ​

    • Overtime Hours 

    • Billable Hour %

    • Completion to Invoice Time 

    • Average Resolution Time 

    • 1st Touch Resolution Rate 

    • Service Revenue and Profitability 

      • By job​

      • By client

      • By technician 

  • Custom KPI's to meet your business needs

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